Domestic Shipping (within Australia)

• Domestic orders are shipped within 1-2 business days of order, except for pre-orders, which are stated on each individual product listing. 
• We use a combination of Australia Post and Sendle for domestic packages.
• Free shipping over $150 applies within Australia only
• Free shipping is not available to stockists.
• If a stockists orders with free shipping, we will send an invoice separately for the freight cost.

International Shipping (rest of world, with exceptions)

• For International orders, the applicable shipping charges will be included in your order at checkout. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country.
• Once posted, we have no control over how long your order takes to arrive.
• Please allow up to 21 business days before contacting Pop Ya Tot.

Incorrect address or returned parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

We are happy to refund your item* if it is faulty only. However, all refunds must be submitted within 30 days of purchase. Refunds apply to product only. Shipping WILL NOT be refunded.

Should you have any concerns with an item you purchased, including faults, please contact us and we will try our best to resolve your concern quickly.

If your item was a gift, you will need to have the purchaser contact us to apply for the refund.

Please note, items that are purchased with a discount code, are treated as sale items and are not able to be returned or refunded.